TERMS aND CONDITIONS
If the vacation is arranged directly with VIP Golf Spain (The Company) all correspondence will be sent to the customer at the address specified. If the arrangements are made through a travel agent all communications from The Company will be sent to the Agent, who as regards communication from the Company to the Customer, is the agent of the customer.
1. Initial Deposit due on confirmation of booking of £35.00 per person.
Note: All Deposit payments are refundable under are flexible deposit plan.
2. Balance due as per the terms of the payment plan on your accepted itinerary or 8 weeks prior to arrival date as specified in the accepted itinerary (which ever is earlier).
A deposit must be paid on completion of booking, or the full amount, if the booking is made within 8 weeks of arrival date. The booking is not accepted until the date shown on the confirmation invoice as issued by the Company per section 3 below. If the booking is not accepted the deposit will be returned. Alteration or cancellation by a customer of an accepted booking will be subject to the provisions or sections 4 and 5 of these conditions.
Your deposit and payment will be held in our Solicitors client escrow bank account which The Company will not draw down until your first day of your booking.
Every deposit and payment is accepted by The Company under are flexible payment plan.
The Company will send confirmation when appropriate deposits have been paid. If the booking is within eight weeks of arrival date, full payment is due.
All outstanding amounts must be paid in accordance with the payment plan, and final payment must be made a minimum of eight weeks before arrival date as specified in the accepted itinerary.
4. Changes by The Customer
The effective date of change is the date that the Company is advised. If you decide to alter any details after your booking has been accepted by the Company, providing we are informed not later than 6 weeks prior to arrival these will be treated as a change to the incremental costs of the modification, if the modifications can be accommodated. However, any changes to a passenger name originally shown in the booking or any alteration requested within 6 weeks of arrival may be treated as a cancellation.
5. Cancellation by The Customer
If the customer does not make interim deposits or pay the balance of the holiday price in accordance with the payment plan, the Company reserves the right, (after due notice to the customer or the agent as appropriate), to cancel the booking . In this event, the deposit will be forfeited and a cancellation charge may be due.
If the customer cancels after the booking is accepted, the effective date of change is the date that the Company is advised. Additionally, the following cancellation charges will be payable by the customer.
More than 60 days prior to arrival date - All Deposit Payments
60 days or less prior to arrival date - 100% of Booking
All bookings will be refunded in full if any pandemic and includes Covid - 19 restricts your ability to travel. We will offer the flexibility to rebook on another date, however this does not have to be taken.
We hold your deposit and payment in an escrow bank account and will not draw down funds until your booking starts.
6. Changes/Cancellation by The Company
Whenever possible all changes will be advised to you and your local agents without delay. Should these changes be minor, you will be offered a comparable alternative. If the alteration is major, you will have the option of accepting the alternative arrangements or receiving a full refund. If a major change occurs within 42 days of arrival as specified in the accepted itinerary and you do not accept the alternate arrangements, you will be entitled to compensation payment per person on the following scale
42 - 29 days - 20% of the total cost as stated in the accepted itinerary
28 - 15 days - 30% of the total cost as stated in the accepted itinerary
14 - 0 days - 40% of the total cost as stated in the accepted itinerary
If you decide to cancel, as a result of a major change, you will be refunded all monies paid plus receive the above compensation. A major change to your holiday before departure is deemed to involve changes to your resort or hotel accommodation.
7. The Company’s Liability
The Company will provide your travel arrangements in accordance with the contract and accepts responsibility for any loss or damage caused by the Company’s employees. We also accept liability for the actions or omissions of our agents or sub-contractors acting in the course of their employment. The Company will of course give all reasonable help in resolving any dispute with independent parties. Should the circumstances arise where you or any member of your party should suffer personal injury, illness, or death whilst away and having arisen from a situation unconnected with the arrangements made by the Company, we will at our discretion offer advice, guidance and assistance.
8. Force Majeure
The Company accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by force majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, pandemic, industrial disputes, fire, flood, weather problems or similar events beyond its control.
9. Brochure Description / web site
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed. due to weather conditions, lack of demand or for maintenance, renovations etc. We will advise you if we become aware of a major change.
10. If You Have a Complaint
Should you have any complaint you are urged to discuss it at the time with us and If your complaint is not resolved please notify VIP Golf Spain as soon as possible, giving your reference number, we will then do our utmost to resolve the problem. If this proves unsatisfactory, the Chartered Institute of Arbitrators have devised a simple inexpensive method of arbitration on documents along with restricted liability for costs. This does not apply to claims over £1500 per person or £7,500 per booking or those which are solely or mainly for physical injury or illness.